Some tips
for effective communication
· Stay
Focused: Sometimes it’s tempting to bring up past seemingly related
conflicts when dealing with current ones. Unfortunately, this often clouds the
issue and makes finding mutual understanding and a solution to the current issue less likely, and makes
the whole discussion more taxing and even confusing. Try not to bring up past
hurts or other topics. Stay focused on the present, your feelings,
understanding one another and finding a solution.
· Listen
Carefully: People often think
they’re listening, but are really thinking about what they’re going to say next
when the other person stops talking. Truly effective communication goes both
ways. While it might be difficult, try really listening to what your partner is
saying. Don’t interrupt. Don’t get defensive. Just hear them and reflect back
what they’re saying so they know you’ve heard. Then you’ll understand them
better and they’ll be more willing to listen to you.
· Try
To See Their Point of View: In a conflict, most of us primarily want to
feel heard and understood. We talk a lot about our point of view to get the
other person to see things our way. Ironically, if we all do this all the time,
there’s little focus on the other person’s point of view, and nobody feels
understood. Try to really see the other side, and then you can better explain
yours. (If you don't 'get it', ask more questions until you do.) Others will
more likely be willing to listen if they feel heard.
· Respond
to Criticism with Empathy: When someone comes at you with criticism, it’s
easy to feel that they’re wrong, and get defensive. While criticism is hard to
hear, and often exaggerated or colored by the other person’s emotions, it’s
important to listen for the other person’s pain and respond with empathy for their
feelings. Also, look for what’s true in what they’re saying; that can be
valuable information for you.
· Own
What’s Yours: Realize that personal responsibility is a strength, not a
weakness. Effective communication involves admitting when you’re wrong. If you
both share some responsibility in a conflict (which is usually the case), look
for and admit to what’s yours. It diffuses the situation, sets a good example,
and shows maturity. It also often inspires the other person to respond in kind,
leading you both closer to mutual understanding and a solution.
· Use
“I” Messages: Rather than saying things like, “You really messed up here,” begin statements with “I”, and make
them about yourself and your feelings, like, “I feel frustrated when this
happens.” It’s less accusatory, sparks less defensiveness, and helps the other
person understand your point of view rather than feeling attacked.
· Look
for Compromise Instead of trying to ‘win’ the argument, look for solutions
that meet everybody’s needs. Either through compromise, or a new solution that
gives you both what you want most, this focus is much more effective than one
person getting what they want at the other’s expense. Healthy communication
involves finding a resolution that both sides can live with.
· Take
a Time-Out: Sometimes tempers get heated and it’s just too difficult to
continue a discussion without it becoming an argument or a fight. If you feel
yourself or your partner starting to get too angry to be constructive, or
showing some destructive communication patterns, it’s okay to take a break from
the discussion until you both cool off. Sometimes good communication means
knowing when to take a break.
· Don’t
Give Up: While taking a break from the discussion is sometimes a good idea,
always come back to it. If you both approach the situation with a constructive
attitude, mutual respect, and a willingness to see the other’s point of view or
at least find a solution, you can make progress toward the goal of a resolution
to the conflict. Unless it’s time to give up on the relationship, don’t give up
on communication.
· Ask
For Help If You Need It: If one or both of you has trouble staying
respectful during conflict, or if you’ve tried resolving conflict with your
partner on your own and the situation just doesn’t seem to be improving, you
might benefit from a few sessions with a therapist. Couples counseling or
family therapy can provide help with altercations and teach skills to resolve
future conflict. If your partner doesn’t want to go, you can still often
benefit from going alone.
http://www.effective-communication.net/
http://www.effective-communication.net/
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